Freight Audit and Payment Services That Recover Cost and Speed Processing
Freight audit and payment services verify, correct, and pay freight invoices against contracted rates, so enterprises stop overpaying carriers and gain clean transportation spend data. InfoSun delivers this alongside order-to-cash, billing, and reporting as governed shared services.
Back-office work like freight audit, billing, and reporting is high-volume, error-prone, and costly to run in silos. InfoSun runs freight audit and payment, order-to-cash, procurement support, and enterprise reporting as governed shared services, with experts overseeing the work and AI agents handling transactions under supervision. Enterprises recover cost, process faster, and see the business clearly.
What we run in Business Operations Support
Services in Business Operations Support
Each service runs on the same human-governed, AI-native operating model. Explore any one for what it covers, the outcomes it drives, and how it is delivered.
What the work delivers
Freight audit catches overcharges and errors before invoices are paid.
Order-to-cash and billing run faster with AI-assisted transaction handling.
Centralized shared services reduce the cost of running back-office operations.
Enterprise reporting and BI give leaders a clear operational picture.
Typical ranges across supply chain, logistics, and enterprise engagements, baselined against your current numbers at the start.
One operating model, from first workflow to full scale
Choose the processes together, and analyze them first
Stand up the team, governance, and KPIs
Where supervised AI suits the work, and where it does not
Agents draft and perform; your people approve
Tune against live KPIs with your team
Runs on Manhattan, SAP EWM, and Blue Yonder, plus your TMS and ERP. No rip-and-replace.
Build alone, contract it out, or run it with InfoSun
| Build in-house alone | Contract it out | Run it with InfoSun | |
|---|---|---|---|
| Speed to value | Slow ramp: hire, tool, and train first | Fast start | Fast start, on the systems you already run |
| Who owns the capability | You, eventually | The vendor | You: playbooks, models, and process transfer to you |
| Process knowledge and data | Stays in-house | Accumulates with the vendor | Stays in your systems and your data |
| AI in the operation | You build it yourself | On the vendor's roadmap | AI-native from day one, human-supervised |
| Measured on | Effort and milestones | Activity and SLAs | Outcomes against your baseline |
83% of global capability centers are engaging generative AI and 58% are building agentic capabilities.
EY GCC Pulse, 2025. Market context, not InfoSun results.
You see the number on your own systems
No logos to borrow, no invented results. We prove value the only way that counts: on your baseline, on your dashboards.
- 1Baseline your numbers
We measure your current cost, accuracy, and service together at the start, so every target is grounded in your reality.
- 2Agree the target first
We set the outcome numbers with you before work starts. No moving goalposts.
- 3Run it on one site
We prove the model on a single workflow or site before scaling, so risk stays small.
- 4Report on your dashboards
You see the movement on your own metrics, monthly, not on ours.
We run on the WMS, TMS, and ERP you already own.
AI agents propose, your experts approve. Never a black box.
Get the baseline and business case before you commit.
Measured on cost, accuracy, and decision speed, on your P&L.
Frequently asked questions
What is freight audit and payment?+
Freight audit and payment is the process of checking every freight invoice against the agreed contract rates and shipment details, correcting errors, and paying carriers accurately. It catches duplicate charges, wrong rates, and billing mistakes before payment. Enterprises recover overcharges and gain clean, structured data on their transportation spend.
How does the order-to-cash process work?+
Order-to-cash (O2C) is the end-to-end process from receiving a customer order to collecting payment. It covers order entry, fulfillment, invoicing, accounts receivable, and cash application. Run as a shared service with AI agents handling matching and cash application under supervision, O2C gets faster and reduces days sales outstanding (DSO).
What is included in procurement support services?+
Procurement support services, often called source-to-pay, cover sourcing support, purchase order management, supplier onboarding, invoice processing, and spend reporting. A shared services center runs the transactional and analytical work so procurement teams focus on category strategy and negotiation. The result is faster processing, better compliance, and clearer spend visibility.
What does a shared business services center do?+
A shared business services center centralizes cross-functional back-office work, such as freight audit, order-to-cash, billing and collections, procurement support, and reporting, into one governed operation. Experts run the processes while AI agents handle high-volume transactions under supervision. Enterprises get lower operating costs, faster processing, and consistent service across the business.
How do freight audit services reduce transportation costs?+
Freight audit services reduce transportation costs by catching billing errors, duplicate invoices, and rate discrepancies that would otherwise be paid in full. They also surface spend patterns that inform better carrier and lane decisions. Enterprises typically recover a meaningful share of freight spend and negotiate from cleaner data.
Written and reviewed by the InfoSun operations team. Last updated July 14, 2026.
Why rent capacity when you can own your capability?
In a 30-minute assessment we map one high-cost workflow against your baseline and show the path to it.
30 minutes. Scoped to your operation. No obligation.