90%
faster onboarding responses
A global logistics enterpriseGenerative AI
AI onboarding assistant
4 min → 20 sec resolution90% less SME dependency
Industry benchmark80–95% faster response
Read the full story Enterprise Shared Services
HR Shared Services That Improve Hiring, Engagement, and Retention
HR shared services centralize core people operations, the employee lifecycle, HR administration, learning, and workforce analytics, into one governed center so enterprises hire faster, raise engagement, and build organizational capability they own.
Human-orchestrated AI Runs on your existing systems Outcomes, not headcount
Overview
People operations decide how fast an enterprise hires, develops, and keeps its workforce. InfoSun runs HR operations, workforce planning, learning, and talent management from a governed shared services center, pairing HR experts with AI agents that handle routine queries and reporting under supervision. Employees get faster service, and the organization builds capability it owns.
What we run in Human Capital Services
HR operations and the employee lifecycle
Workforce and resource planning
Talent acquisition and recruitment operations
Learning and development (managed learning services)
Talent management and performance
Employee experience and support
People analytics and HR reporting
Services
Services in Human Capital Services
Each service runs on the same human-governed, AI-native operating model. Explore any one for what it covers, the outcomes it drives, and how it is delivered.
Outcomes, not headcount
What the work delivers
Faster hiring cycles
Streamlined talent acquisition operations reduce time to fill critical roles.
Higher employee engagement
Responsive HR operations and a better employee experience raise engagement.
Stronger retention
Learning, development, and talent management help keep key people.
Better workforce productivity
Workforce planning matches capability to demand so teams stay productive.
Typical ranges across supply chain, logistics, and enterprise engagements, baselined against your current numbers at the start.
How it works
One operating model, from first workflow to full scale
1
Agree the scope
Choose the processes together, and analyze them first
2
Establish
Stand up the team, governance, and KPIs
3
Find the AI fit
Where supervised AI suits the work, and where it does not
4
Augment
Agents draft and perform; your people approve
5
Improve together
Tune against live KPIs with your team
Runs on Manhattan, SAP EWM, and Blue Yonder, plus your TMS and ERP. No rip-and-replace.
Ways to run it
Build alone, contract it out, or run it with InfoSun
| Build in-house alone | Contract it out | Run it with InfoSun | |
|---|---|---|---|
| Speed to value | Slow ramp: hire, tool, and train first | Fast start | Fast start, on the systems you already run |
| Who owns the capability | You, eventually | The vendor | You: playbooks, models, and process transfer to you |
| Process knowledge and data | Stays in-house | Accumulates with the vendor | Stays in your systems and your data |
| AI in the operation | You build it yourself | On the vendor's roadmap | AI-native from day one, human-supervised |
| Measured on | Effort and milestones | Activity and SLAs | Outcomes against your baseline |
83% of global capability centers are engaging generative AI and 58% are building agentic capabilities.
EY GCC Pulse, 2025. Market context, not InfoSun results.
How we prove it
You see the number on your own systems
No logos to borrow, no invented results. We prove value the only way that counts: on your baseline, on your dashboards.
- 1Baseline your numbers
We measure your current cost, accuracy, and service together at the start, so every target is grounded in your reality.
- 2Agree the target first
We set the outcome numbers with you before work starts. No moving goalposts.
- 3Run it on one site
We prove the model on a single workflow or site before scaling, so risk stays small.
- 4Report on your dashboards
You see the movement on your own metrics, monthly, not on ours.
No rip-and-replace
We run on the WMS, TMS, and ERP you already own.
Human in the loop
AI agents propose, your experts approve. Never a black box.
Start with an assessment
Get the baseline and business case before you commit.
Outcomes, not headcount
Measured on cost, accuracy, and decision speed, on your P&L.
Proof in practice
Real work, anonymized
A selection of delivered outcomes from InfoSun engagements. Client names and financials are withheld.
Results from real InfoSun engagements, baselined at the start of each engagement. Client names and financials are withheld by request.
Frequently asked questions
What is HR shared services and how does it work?+
HR shared services consolidates repeatable people operations, onboarding, HR administration, payroll support, benefits, and case management, into one governed center. Experts handle policy and employee interactions while AI agents manage routine queries, data updates, and reporting under supervision. Managers and employees get faster, consistent service across the organization.
What functions belong in an HR shared services center?+
An HR shared services center typically runs the employee lifecycle from onboarding to offboarding, HR operations and case management, workforce and resource planning, talent acquisition support, learning and development, talent management, and people analytics. Strategic HR, culture, and leadership decisions stay with the enterprise, supported by the center's data and execution.
What is managed learning services (MLS)?+
Managed learning services (MLS) is the running of an organization's learning and development function, content, delivery, administration, and reporting, as a governed operation. It covers onboarding programs, upskilling, and compliance training, with analytics on completion and impact. The goal is a workforce that keeps pace with the business while the enterprise owns the learning strategy.
How does workforce planning work in a GCC?+
Workforce planning in a capability center combines demand forecasting, skills mapping, and scenario modeling to match capability to business need. Experts set the strategy while AI agents model supply, attrition, and cost scenarios under supervision. Enterprises get a clearer view of future capability gaps and a plan to close them.
Is HR outsourcing the same as an HR GCC?+
Traditional HR outsourcing hands processes to a vendor for cost savings, often with limited control. An HR capability center, or GCC, keeps the capability under your governance and standards while a partner operates and improves it. InfoSun builds HR capability you own and can transfer, focused on engagement and productivity outcomes, not headcount.
Written and reviewed by the InfoSun operations team. Last updated July 14, 2026.
Why rent capacity when you can own your capability?
In a 30-minute assessment we map one high-cost workflow against your baseline and show the path to it.
30 minutes. Scoped to your operation. No obligation.