The supply chain control tower, from dashboards to decisions
You have visibility. You still cannot decide fast enough. Data disagrees across systems, OTIF slips on your top clients, and cost-to-serve keeps climbing. A supply chain control tower closes that decision gap, and InfoSun builds one you own, on the systems you already run.
A supply chain control tower is a centralized decision capability that connects data from across your WMS, TMS, ERP, and carrier systems into a single source of truth, then uses predictive and prescriptive analytics to detect exceptions and drive faster, more accurate operational decisions.
Dashboard, visibility tool, or control tower
A dashboard shows you what happened. A visibility tool shows where things are now. A control tower tells you what to do next, and acts.
Dashboard
You read it, then decide manually. It ends at “here is the data.”
Visibility tool
Real-time location and status. It still needs a person to interpret and respond.
Control tower
Detects the exception, predicts the impact, recommends the fix, and executes the routine ones under human supervision.
The difference is decision velocity. A dashboard ends at the data. A control tower ends at the decision, made.
From scattered data to decisions, in four stages
The loop runs continuously and in real time. Humans set the rules and own the judgment calls.
Integrate and reconcile
Pull live data from your WMS, TMS, ERP, carriers, and warehouse sensors. Reconcile the conflicts so one number is true: the single source of truth every decision depends on.
Predict and prescribe
Predictive analytics for ETAs, demand, and disruption risk, then prescriptive analytics to rank the best response. Not just that a shipment is late, but which lane, which client, and what to do.
Surface exceptions
Exception management turns thousands of events into the handful that need attention, each paired with a recommended action and routed to the right owner in real time.
Act with AI agents
AI agents execute the routine decisions in production: re-routing, re-booking, status updates. You set the autonomy threshold, and humans own the judgment calls.
Visibility you can measure on the P&L
The gains compound: faster decisions reduce disruption, fewer disruptions protect margin, and automation frees your team for the work that needs judgment. Ranges are baselined in discovery.
Plus OTIF lift on priority lanes and improved forecast accuracy across the network.
Judged on the numbers you already run on
Every KPI maps to a decision the control tower makes, and every decision is traceable back to the data and the owner.
OTIF
On-time, in-full by lane and by client, so priority accounts are protected first.
Cost-to-serve
The all-in cost of fulfilling each order, lane, or account, with the levers to bring it down.
Decision velocity
Time from exception detected to action taken. The metric a control tower exists to move.
Exception resolution time
How long a flagged issue takes to close, and how much AI agents handle without escalation.
Forecast accuracy
How closely predicted demand and ETAs match reality, feeding better planning upstream.
Throughput and cycle time
Order-to-ship and dock-to-stock times, tracked to confirm the tower speeds the operation.
Inventory and working capital
Stock levels, turns, and capital tied up, reduced as forecasting and signal improve.
Another dashboard, a multi-year build, or a capability you own
There are three ways to close the decision gap. Only one ends with a capability you own.
Buy software
A dashboard you rent, that you still have to integrate, staff around, and act on yourself. The license is the start of the work, not the end of it.
Build from scratch
A multi-year project that carries data-team and integration risk across every system. By the time it ships, your lanes, clients, and systems have moved.
Own it with InfoSun
A control tower you own, on the WMS, TMS, and ERP you already run. No rip-and-replace. The decision capability is the product, run as a managed, as-a-service model.
| Buy software | Build from scratch | Own it with InfoSun | |
|---|---|---|---|
| What you get | A licensed dashboard | A custom system, eventually | A decision capability |
| Your systems | Often a migration | New integration to maintain | Runs on existing WMS, TMS, ERP |
| Who acts on it | Your team, manually | Your team, once it ships | Experts plus AI agents, human-in-the-loop |
| Measured on | Software adoption | Project milestones | Your P&L outcomes |
| Time to value | Long integration and rollout | Years, if it ships | First decisions in weeks, not years |
| Ownership | You rent it | You own and maintain it all | You own the capability, we run it |
A control tower we build with you
Human expertise, AI agents, and intelligent operations in one operating model, delivered as a managed capability you own. Outcomes, not headcount.
Agree the scope
Together we map your network, systems, lanes, and the decisions that cost you most today.
Establish
Integrate your WMS, TMS, ERP, and carrier feeds into one source of truth. No rip-and-replace.
Find the AI fit
With your team we set the exception logic, the KPIs, and which decisions suit supervised AI.
Augment
Agents take approved routine decisions in production, under supervision, with your people owning the judgment calls.
Improve together
Tune models, exception rules, and automation against your live KPIs to keep decisions sharp.
Questions, answered
Written to be quoted by people and by AI answer engines alike.
A supply chain control tower is a centralized decision capability that connects data across your WMS, TMS, ERP, and carrier systems into a single source of truth, then uses predictive and prescriptive analytics to detect exceptions and drive faster operational decisions. It gives you end-to-end visibility and, unlike a dashboard, turns that visibility into action. It is the difference between seeing your network and running it.
It works in four stages: integrate and reconcile data into one source of truth, apply predictive and prescriptive analytics to forecast disruptions, surface exceptions with recommended actions, and use AI agents under human supervision to execute routine decisions while escalating the rest. The loop runs continuously and in real time. Humans set the rules and own the judgment calls.
You build it by integrating your existing systems into a single source of truth, defining the exceptions and KPIs that matter, layering predictive and prescriptive analytics, and putting AI agents into production under human supervision. InfoSun delivers this with you, in phases, on your existing WMS, TMS, and ERP. There is no rip-and-replace and no multi-year system build.
A control tower delivers faster decisions, lower cost-to-serve, margin protection on priority lanes, leaner inventory, and far less manual coordination. Typical ranges include 20-30% faster decisions, 10-20% cost savings, 5-15% margin gain, 15-25% inventory reduction, and 40-70% less manual effort on routine tasks. The benefits compound as the control tower scales across your network.
A supply chain control tower tracks OTIF by lane and client, cost-to-serve, decision velocity, exception resolution time, forecast accuracy, throughput and cycle time, and inventory or working capital. Decision velocity, the time from exception detected to action taken, is the metric the control tower exists to improve. Every KPI maps to a decision the control tower makes.
There are three paths: buy control tower software, build one from scratch, or own a managed control tower capability. Software is a dashboard you rent and still have to act on yourself. A build from scratch is a multi-year project that carries data-team and integration risk. A control tower you own is a decision capability that runs on your existing systems and is measured on your P&L. InfoSun delivers the third path, with no rip-and-replace.
Cost depends on your network size, number of systems integrated, and the scope of decisions automated, and it is set against the outcomes it delivers, not a per-seat license. Because InfoSun runs on your existing WMS, TMS, and ERP, you avoid the platform migration costs that dominate software-led builds. Pricing is scoped in the Discover stage and tied to measurable results. Request a Control Tower Assessment for a scoped estimate.
A dashboard reports what happened and leaves the decision to you. A control tower detects the exception, predicts the impact, recommends the action, and executes the routine ones under human supervision. The difference is decision velocity: a dashboard ends at the data, a control tower ends at the decision, made.
Why rent capacity when you can own your capability?
Run it on the systems you already have, measured on your P&L. We will scope the OTIF and cost-to-serve gains specific to your network.