Application Managed Services That Keep Systems Running 24x7
Managed services, including application managed services (AMS), are the ongoing 24x7 run and support of applications and infrastructure, monitoring, incident resolution, and functional and technical support, delivered under SLAs by experts with AI agents under supervision.
Applications and infrastructure need constant care that pulls internal teams off new work. InfoSun runs managed services as tiered L1 to L3 support: proactive monitoring and incident resolution under agreed SLAs, for SAP, WMS, TMS, and the infrastructure they run on. Your systems stay available and current, and you own the capability without staffing a 24x7 desk.
What we run in Managed Services
Services in Managed Services
Each service runs on the same human-governed, AI-native operating model. Explore any one for what it covers, the outcomes it drives, and how it is delivered.
What the work delivers
Proactive monitoring and SLA-based incident resolution keep applications and infrastructure running.
Tiered L1 to L3 support routes each issue to the correct level to control cost.
Run-and-maintain moves off internal teams so they focus on new initiatives.
Support does not just fix issues, it reduces them over time through root-cause work.
Typical ranges across supply chain, logistics, and enterprise engagements, baselined against your current numbers at the start.
One operating model, from first workflow to full scale
Choose the processes together, and analyze them first
Stand up the team, governance, and KPIs
Where supervised AI suits the work, and where it does not
Agents draft and perform; your people approve
Tune against live KPIs with your team
Runs on Manhattan, SAP EWM, and Blue Yonder, plus your TMS and ERP. No rip-and-replace.
Build alone, contract it out, or run it with InfoSun
| Build in-house alone | Contract it out | Run it with InfoSun | |
|---|---|---|---|
| Speed to value | Slow ramp: hire, tool, and train first | Fast start | Fast start, on the systems you already run |
| Who owns the capability | You, eventually | The vendor | You: playbooks, models, and process transfer to you |
| Process knowledge and data | Stays in-house | Accumulates with the vendor | Stays in your systems and your data |
| AI in the operation | You build it yourself | On the vendor's roadmap | AI-native from day one, human-supervised |
| Measured on | Effort and milestones | Activity and SLAs | Outcomes against your baseline |
US business logistics costs reached $2.4 trillion, 8.7% of GDP, and rising operating costs are the top concern for 72% of 3PL providers.
CSCMP State of Logistics, 2024; industry surveys cited in InfoSun's 3PL market analysis. Market context, not InfoSun results.
You see the number on your own systems
No logos to borrow, no invented results. We prove value the only way that counts: on your baseline, on your dashboards.
- 1Baseline your numbers
We measure your current cost, accuracy, and service together at the start, so every target is grounded in your reality.
- 2Agree the target first
We set the outcome numbers with you before work starts. No moving goalposts.
- 3Run it on one site
We prove the model on a single workflow or site before scaling, so risk stays small.
- 4Report on your dashboards
You see the movement on your own metrics, monthly, not on ours.
We run on the WMS, TMS, and ERP you already own.
AI agents propose, your experts approve. Never a black box.
Get the baseline and business case before you commit.
Measured on cost, accuracy, and decision speed, on your P&L.
Frequently asked questions
What is application managed services (AMS)?+
Application managed services (AMS) is the ongoing run-and-maintain support of business applications after go-live: monitoring, incident and ticket resolution, enhancements, and preventive maintenance under agreed SLAs. It keeps applications stable, current, and performing while internal teams focus on new initiatives. AMS is typically tiered across L1, L2, and L3 support.
What is the difference between L1, L2, and L3 support?+
L1 is first-line support: triage, known fixes, and ticket logging. L2 handles deeper functional and technical troubleshooting that L1 cannot resolve. L3 is expert-level support: root-cause analysis, code or configuration fixes, and complex problem resolution. Tiering routes each issue to the right skill level and controls cost.
What does an SAP AMS engagement include?+
An SAP AMS engagement typically includes functional and technical (ABAP and integration) support, incident and service-request handling, monitoring, month-end and batch job support, minor enhancements, and SLA-based reporting across modules such as SAP EWM and TMS. It is delivered as tiered L1 to L3 support. InfoSun runs AMS as managed operations, with experts governing and AI agents assisting on monitoring and triage under supervision.
What is the difference between functional and technical support?+
Functional support addresses how the application behaves for the business: configuration, process, and usage issues within a module. Technical support addresses the underlying code, integrations, interfaces, and infrastructure, such as ABAP fixes or data pipeline errors. Most application issues need both working together.
What does a managed service provider do?+
A managed service provider (MSP) takes ongoing responsibility for running, monitoring, and improving defined applications or infrastructure under agreed service levels. Rather than one-off projects, it delivers continuous run-and-maintain operations: proactive monitoring, incident management, and continuous improvement. The client gets reliable operations and owned capability without staffing a 24x7 desk internally.
What is infrastructure managed services?+
Infrastructure managed services is the ongoing operation and support of the servers, cloud environments, networks, and systems applications run on. It includes proactive monitoring, patching, incident resolution, and capacity management under SLAs to keep systems available and performing. It is often paired with application support for end-to-end run-and-maintain coverage.
Written and reviewed by the InfoSun operations team. Last updated July 14, 2026.
Why rent capacity when you can own your capability?
In a 30-minute assessment we map one high-cost workflow against your baseline and show the path to it.
30 minutes. Scoped to your operation. No obligation.