75%
less shipment-tracking effort
A global shipping and logistics enterpriseAI + RPA
Intelligent shipment visibility
75% less tracking effort4,687+ hrs/month saved
Read the full story Enterprise Operations Services
Real-Time Shipment Visibility Across Every Carrier and Lane
Transportation and logistics support is managed, day-to-day freight operations, transportation planning support, track and trace, freight analytics, and carrier performance management, run by logistics experts with AI agents under human supervision to improve on-time delivery and control freight cost.
Human-orchestrated AI Runs on your existing systems Outcomes, not headcount
Overview
Freight moves through too many carriers and systems to manage by phone and spreadsheet. InfoSun runs transportation and logistics support as managed operations that give you real-time shipment visibility, carrier scorecards, and freight analytics across every lane. On-time delivery and OTIF improve because exceptions are caught and resolved before they become late shipments.
What we run in Transportation & Logistics Support
Real-time shipment visibility and track and trace
Transportation planning support
Carrier performance scorecards
Freight analytics and cost-per-lane reporting
In-transit exception management
ETA and milestone tracking
Logistics reporting and KPI dashboards
Proof-of-delivery and OTIF tracking
Services
Services in Transportation & Logistics Support
Each service runs on the same human-governed, AI-native operating model. Explore any one for what it covers, the outcomes it drives, and how it is delivered.
Outcomes, not headcount
What the work delivers
End-to-end shipment visibility
See location, status, and ETA across carriers and modes from pickup to proof of delivery.
Higher OTIF
Improve on-time in-full delivery by resolving in-transit exceptions before they turn into late shipments.
Freight awarded on data
Carrier scorecards shift volume to measured top performers, lane by lane.
Lower freight cost
Freight analytics expose cost per lane and mode so spend is managed, not assumed.
Typical ranges across supply chain, logistics, and enterprise engagements, baselined against your current numbers at the start.
How it works
One operating model, from first workflow to full scale
1
Agree the scope
Choose the processes together, and analyze them first
2
Establish
Stand up the team, governance, and KPIs
3
Find the AI fit
Where supervised AI suits the work, and where it does not
4
Augment
Agents draft and perform; your people approve
5
Improve together
Tune against live KPIs with your team
Runs on Manhattan, SAP EWM, and Blue Yonder, plus your TMS and ERP. No rip-and-replace.
Ways to run it
Build alone, contract it out, or run it with InfoSun
| Build in-house alone | Contract it out | Run it with InfoSun | |
|---|---|---|---|
| Speed to value | Slow ramp: hire, tool, and train first | Fast start | Fast start, on the systems you already run |
| Who owns the capability | You, eventually | The vendor | You: playbooks, models, and process transfer to you |
| Process knowledge and data | Stays in-house | Accumulates with the vendor | Stays in your systems and your data |
| AI in the operation | You build it yourself | On the vendor's roadmap | AI-native from day one, human-supervised |
| Measured on | Effort and milestones | Activity and SLAs | Outcomes against your baseline |
US business logistics costs reached $2.4 trillion, 8.7% of GDP, and rising operating costs are the top concern for 72% of 3PL providers.
CSCMP State of Logistics, 2024; industry surveys cited in InfoSun's 3PL market analysis. Market context, not InfoSun results.
How we prove it
You see the number on your own systems
No logos to borrow, no invented results. We prove value the only way that counts: on your baseline, on your dashboards.
- 1Baseline your numbers
We measure your current cost, accuracy, and service together at the start, so every target is grounded in your reality.
- 2Agree the target first
We set the outcome numbers with you before work starts. No moving goalposts.
- 3Run it on one site
We prove the model on a single workflow or site before scaling, so risk stays small.
- 4Report on your dashboards
You see the movement on your own metrics, monthly, not on ours.
No rip-and-replace
We run on the WMS, TMS, and ERP you already own.
Human in the loop
AI agents propose, your experts approve. Never a black box.
Start with an assessment
Get the baseline and business case before you commit.
Outcomes, not headcount
Measured on cost, accuracy, and decision speed, on your P&L.
Proof in practice
Real work, anonymized
A selection of delivered outcomes from InfoSun engagements. Client names and financials are withheld.
99.88%
audit quality score
A global logistics enterpriseProcess Excellence
Freight audit and AR invoicing shared service
99.88% quality scoreSix-figure annual audit savings
Industry benchmark99.5–99.9% quality
Read the full story 90%+
faster vessel booking
A global shipping and logistics enterpriseAI + Automation
Vessel booking automation
10 min → under 1 minUp to 100% automation
Read the full story 100%
of freight pricing automated
A freight and logistics enterpriseAI
AI freight rate intelligence
100% pricing automation
Industry benchmark80–100% pricing automation
Read the full story Results from real InfoSun engagements, baselined at the start of each engagement. Client names and financials are withheld by request.
Frequently asked questions
What is the difference between track and trace?+
Tracking shows where a shipment is right now and its progress against the plan; tracing reconstructs where it has been across its full journey. Track answers where the freight is now, trace answers what happened to it and when. Together they give end-to-end shipment visibility from pickup to proof of delivery.
What KPIs measure carrier performance?+
Core carrier performance KPIs include on-time pickup and delivery, OTIF, transit time variance, tender acceptance rate, damage and claims rate, invoice accuracy, and proof-of-delivery compliance. These roll up into a carrier scorecard that ranks carriers by lane. InfoSun builds and maintains these scorecards so freight is awarded on measured performance, not habit.
What is shipment visibility and why does it matter?+
Shipment visibility is real-time insight into the location, status, and ETA of freight in transit across carriers and modes. It matters because it lets teams manage exceptions before they become late deliveries, cut check-call effort, and give customers accurate ETAs. Better visibility directly improves on-time delivery and customer satisfaction.
How do you build a carrier scorecard?+
You build a carrier scorecard by defining the KPIs that matter, on-time delivery, OTIF, transit variance, claims, and invoice accuracy, setting targets per lane, and pulling data from your TMS and carrier feeds into a weighted score. Review it on a regular cadence with carriers and shift volume toward top performers. InfoSun runs the data collection, analytics, and reporting as managed operations.
What is OTIF and how is it calculated?+
OTIF, on-time in-full, measures the share of orders delivered both on the promised date and in the complete quantity ordered. It is calculated as orders delivered on time and complete divided by total orders, times 100. OTIF is a stricter service measure than on-time alone because a single short line fails the whole order.
What does a logistics control tower do?+
An operational logistics control tower centralizes track and trace, exception management, and carrier coordination so in-transit issues are caught and resolved in real time. It gives one view of freight across carriers, modes, and lanes and drives on-time delivery through proactive intervention. InfoSun runs the operational tracking layer; the executive, AI-driven control tower for network-wide decisions sits within Core GCC Capabilities.
Written and reviewed by the InfoSun operations team. Last updated July 14, 2026.
Why rent capacity when you can own your capability?
In a 30-minute assessment we map one high-cost workflow against your baseline and show the path to it.
30 minutes. Scoped to your operation. No obligation.