Infrastructure Support
Infrastructure Support is a service within InfoSun's Managed Services capability, covering server, cloud, and infrastructure monitoring and support. We run it as capability you own: domain experts govern the work, AI agents execute the high-volume steps under supervision, and it operates on the WMS, TMS, and ERP you already run. You are measured on outcomes, not headcount.
Infrastructure Support sits inside Managed Services, one of the capability areas InfoSun runs for supply chain, logistics, and enterprise teams. The approach is the same across every service: move a high-cost, high-volume workflow onto a human-governed, AI-native operating model, prove the numbers against your baseline, and leave the capability with you.
What Infrastructure Support covers with InfoSun
What the work delivers
Proactive monitoring and SLA-based incident resolution keep applications and infrastructure running.
Tiered L1 to L3 support routes each issue to the correct level to control cost.
Run-and-maintain moves off internal teams so they focus on new initiatives.
Support does not just fix issues, it reduces them over time through root-cause work.
Typical ranges across supply chain, logistics, and enterprise engagements, baselined against your current numbers at the start.
One operating model, from first workflow to full scale
Choose the processes together, and analyze them first
Stand up the team, governance, and KPIs
Where supervised AI suits the work, and where it does not
Agents draft and perform; your people approve
Tune against live KPIs with your team
Runs on Manhattan, SAP EWM, and Blue Yonder, plus your TMS and ERP. No rip-and-replace.
Runs on the WMS, TMS, and ERP you already own.
AI agents propose, your experts approve. Never a black box.
Get the baseline and business case before you commit.
Measured on cost, accuracy, and decision speed.
Frequently asked questions
What is Infrastructure Support?+
Infrastructure Support is one of InfoSun's Managed Services services, covering server, cloud, and infrastructure monitoring and support. InfoSun delivers it as capability you own, with domain experts governing and AI agents executing under human supervision, on the systems you already run.
How does InfoSun deliver Infrastructure Support?+
Through one operating model, run with you rather than for you. It sits on the WMS, TMS, and ERP you already use. Supervised agents analyze, draft, recommend, and perform approved repetitive work; your people approve material decisions and own exceptions; and results are measured against a baseline agreed at the start.
How is Infrastructure Support measured?+
On outcomes, not headcount: cost-to-serve, accuracy, cycle time, and service levels, reported on your own dashboards. A baseline is set in Discover so every improvement is measurable as AI and process changes compound.
What is application managed services (AMS)?+
Application managed services (AMS) is the ongoing run-and-maintain support of business applications after go-live: monitoring, incident and ticket resolution, enhancements, and preventive maintenance under agreed SLAs. It keeps applications stable, current, and performing while internal teams focus on new initiatives. AMS is typically tiered across L1, L2, and L3 support.
Part of InfoSun's Managed Services capability. Written and reviewed by the InfoSun operations team. Last updated July 15, 2026.
Why rent capacity when you can own your capability?
In a 30-minute assessment we map one high-cost workflow against your baseline and show the path to it.
30 minutes. Scoped to your operation. No obligation.