Operational Support is a service within InfoSun's AI, Data & Control Tower capability, covering day-to-day monitoring and exception management run jointly by domain experts and AI agents. We run it as capability you own: domain experts govern the work, AI agents execute the high-volume steps under supervision, and it operates on the WMS, TMS, and ERP you already run. You are measured on outcomes, not headcount.
Operational Support sits inside AI, Data & Control Tower, one of the capability areas InfoSun runs for supply chain, logistics, and enterprise teams. The approach is the same across every service: move a high-cost, high-volume workflow onto a human-governed, AI-native operating model, prove the numbers against your baseline, and leave the capability with you.
See every order, shipment, and exception across plan, source, make, and deliver in one view.
Predictive analytics flags disruptions before they hit service or cost.
Prescriptive recommendations move teams from reporting to action, with humans in control.
Automating monitoring and exception triage can lift operational productivity 20-40%.
Typical ranges across supply chain, logistics, and enterprise engagements, baselined against your current numbers at the start.
Choose the processes together, and analyze them first
Stand up the team, governance, and KPIs
Where supervised AI suits the work, and where it does not
Agents draft and perform; your people approve
Tune against live KPIs with your team
Runs on Manhattan, SAP EWM, and Blue Yonder, plus your TMS and ERP. No rip-and-replace.
Runs on the WMS, TMS, and ERP you already own.
AI agents propose, your experts approve. Never a black box.
Get the baseline and business case before you commit.
Measured on cost, accuracy, and decision speed.
A selection of delivered outcomes from InfoSun engagements. Client names and financials are withheld.
Results from real InfoSun engagements, baselined at the start of each engagement. Client names and financials are withheld by request.
Operational Support is one of InfoSun's AI, Data & Control Tower services, covering day-to-day monitoring and exception management run jointly by domain experts and AI agents. InfoSun delivers it as capability you own, with domain experts governing and AI agents executing under human supervision, on the systems you already run.
Through one operating model, run with you rather than for you. It sits on the WMS, TMS, and ERP you already use. Supervised agents analyze, draft, recommend, and perform approved repetitive work; your people approve material decisions and own exceptions; and results are measured against a baseline agreed at the start.
On outcomes, not headcount: cost-to-serve, accuracy, cycle time, and service levels, reported on your own dashboards. A baseline is set in Discover so every improvement is measurable as AI and process changes compound.
A supply chain control tower is a centralized command center that unifies data from your WMS, TMS, ERP, and carriers into real-time, end-to-end visibility. It monitors orders, inventory, and shipments against plan, flags exceptions automatically, and routes them to the right owner. An AI control tower goes further, using machine learning to predict disruptions and recommend the best next action.
Part of InfoSun's AI, Data & Control Tower capability. Written and reviewed by the InfoSun operations team. Last updated July 15, 2026.
AI and Machine Learning services
Predictive Analytics services
Supply Chain Control Tower services
Business Intelligence services
Executive Dashboards services
Digital Twin and Simulation services
In a 30-minute assessment we map one high-cost workflow against your baseline and show the path to it.
30 minutes. Scoped to your operation. No obligation.
