Forwarding Customer Service
Forwarding Customer Service is a service within InfoSun's Freight Forwarding Operations capability, covering Forwarding Customer Service for your operation. We run it as capability you own: domain experts govern the work, AI agents execute the high-volume steps under supervision, and it operates on the WMS, TMS, and ERP you already run. You are measured on outcomes, not headcount.
Forwarding Customer Service sits inside Freight Forwarding Operations, one of the capability areas InfoSun runs for supply chain, logistics, and enterprise teams. The approach is the same across every service: move a high-cost, high-volume workflow onto a human-governed, AI-native operating model, prove the numbers against your baseline, and leave the capability with you.
What Forwarding Customer Service covers with InfoSun
What the work delivers
Standardized intake and validation before issue cut correction cycles and missed cut-offs.
Tracking and exception desks that surface problems while they are still cheap to fix.
Invoices built from validated file data, so disputes fall and collections speed up.
Typical ranges across supply chain, logistics, and enterprise engagements, baselined against your current numbers at the start.
One operating model, from first workflow to full scale
Choose the processes together, and analyze them first
Stand up the team, governance, and KPIs
Where supervised AI suits the work, and where it does not
Agents draft and perform; your people approve
Tune against live KPIs with your team
Runs on Manhattan, SAP EWM, and Blue Yonder, plus your TMS and ERP. No rip-and-replace.
Runs on the WMS, TMS, and ERP you already own.
AI agents propose, your experts approve. Never a black box.
Get the baseline and business case before you commit.
Measured on cost, accuracy, and decision speed.
Frequently asked questions
What is Forwarding Customer Service?+
Forwarding Customer Service is one of InfoSun's Freight Forwarding Operations services, covering Forwarding Customer Service for your operation. InfoSun delivers it as capability you own, with domain experts governing and AI agents executing under human supervision, on the systems you already run.
How does InfoSun deliver Forwarding Customer Service?+
Through one operating model, run with you rather than for you. It sits on the WMS, TMS, and ERP you already use. Supervised agents analyze, draft, recommend, and perform approved repetitive work; your people approve material decisions and own exceptions; and results are measured against a baseline agreed at the start.
How is Forwarding Customer Service measured?+
On outcomes, not headcount: cost-to-serve, accuracy, cycle time, and service levels, reported on your own dashboards. A baseline is set in Discover so every improvement is measurable as AI and process changes compound.
What does a freight forwarding back office service include?+
Shipment documentation, billing and e-filing, tracking and exception management, customer service, customs coordination, and BL management: the complete lifecycle of a forwarding file, run as one operation.
Part of InfoSun's Freight Forwarding Operations capability. Written and reviewed by the InfoSun operations team. Last updated July 15, 2026.
More services in Freight Forwarding Operations
View all of Freight Forwarding OperationsWhy rent capacity when you can own your capability?
In a 30-minute assessment we map one high-cost workflow against your baseline and show the path to it.
30 minutes. Scoped to your operation. No obligation.