Operational Support
Operational Support is a service within InfoSun's Warehouse Operations Support capability, covering hands-on daily support and exception handling for warehouse operations. We run it as capability you own: domain experts govern the work, AI agents execute the high-volume steps under supervision, and it operates on the WMS, TMS, and ERP you already run. You are measured on outcomes, not headcount.
Operational Support sits inside Warehouse Operations Support, one of the capability areas InfoSun runs for supply chain, logistics, and enterprise teams. The approach is the same across every service: move a high-cost, high-volume workflow onto a human-governed, AI-native operating model, prove the numbers against your baseline, and leave the capability with you.
What Operational Support covers with InfoSun
What the work delivers
Reach and hold accuracy that protects fill rate and OTIF through perpetual inventory and cycle counting.
Lift picks per hour and throughput with labor and productivity analytics on the warehouse floor.
Catch discrepancies daily so working capital is not tied up in the wrong stock.
Clean SKU and bin data so picking, shipping, and reporting run right the first time.
Typical ranges across supply chain, logistics, and enterprise engagements, baselined against your current numbers at the start.
One operating model, from first workflow to full scale
Choose the processes together, and analyze them first
Stand up the team, governance, and KPIs
Where supervised AI suits the work, and where it does not
Agents draft and perform; your people approve
Tune against live KPIs with your team
Runs on Manhattan, SAP EWM, and Blue Yonder, plus your TMS and ERP. No rip-and-replace.
Runs on the WMS, TMS, and ERP you already own.
AI agents propose, your experts approve. Never a black box.
Get the baseline and business case before you commit.
Measured on cost, accuracy, and decision speed.
Frequently asked questions
What is Operational Support?+
Operational Support is one of InfoSun's Warehouse Operations Support services, covering hands-on daily support and exception handling for warehouse operations. InfoSun delivers it as capability you own, with domain experts governing and AI agents executing under human supervision, on the systems you already run.
How does InfoSun deliver Operational Support?+
Through one operating model, run with you rather than for you. It sits on the WMS, TMS, and ERP you already use. Supervised agents analyze, draft, recommend, and perform approved repetitive work; your people approve material decisions and own exceptions; and results are measured against a baseline agreed at the start.
How is Operational Support measured?+
On outcomes, not headcount: cost-to-serve, accuracy, cycle time, and service levels, reported on your own dashboards. A baseline is set in Discover so every improvement is measurable as AI and process changes compound.
What is inventory accuracy and how is it calculated?+
Inventory accuracy measures how closely recorded stock matches what is physically on the shelf. It is calculated by dividing the number of accurate SKU or bin locations by the total counted, then multiplying by 100. A location counts as accurate only when quantity, item, and location all match the system record. Most 3PL and distribution operations target 99%+ inventory accuracy.
Part of InfoSun's Warehouse Operations Support capability. Written and reviewed by the InfoSun operations team. Last updated July 15, 2026.
More services in Warehouse Operations Support
View all of Warehouse Operations SupportWhy rent capacity when you can own your capability?
In a 30-minute assessment we map one high-cost workflow against your baseline and show the path to it.
30 minutes. Scoped to your operation. No obligation.