Service Operations
Service Operations is a service within InfoSun's Order Management & Customer Operations capability, covering the service desk and operations that keep customer commitments. We run it as capability you own: domain experts govern the work, AI agents execute the high-volume steps under supervision, and it operates on the WMS, TMS, and ERP you already run. You are measured on outcomes, not headcount.
Service Operations sits inside Order Management & Customer Operations, one of the capability areas InfoSun runs for supply chain, logistics, and enterprise teams. The approach is the same across every service: move a high-cost, high-volume workflow onto a human-governed, AI-native operating model, prove the numbers against your baseline, and leave the capability with you.
What Service Operations covers with InfoSun
What the work delivers
Cut order processing errors and hold SLA adherence from entry to delivery.
Standardized RMA and reverse logistics workflows speed refunds and recover more value.
Proactive status, clear returns, and fast issue resolution keep customers through the post-purchase journey.
Cleaner order-to-cash execution reduces disputes and speeds invoicing.
Typical ranges across supply chain, logistics, and enterprise engagements, baselined against your current numbers at the start.
One operating model, from first workflow to full scale
Choose the processes together, and analyze them first
Stand up the team, governance, and KPIs
Where supervised AI suits the work, and where it does not
Agents draft and perform; your people approve
Tune against live KPIs with your team
Runs on Manhattan, SAP EWM, and Blue Yonder, plus your TMS and ERP. No rip-and-replace.
Runs on the WMS, TMS, and ERP you already own.
AI agents propose, your experts approve. Never a black box.
Get the baseline and business case before you commit.
Measured on cost, accuracy, and decision speed.
Frequently asked questions
What is Service Operations?+
Service Operations is one of InfoSun's Order Management & Customer Operations services, covering the service desk and operations that keep customer commitments. InfoSun delivers it as capability you own, with domain experts governing and AI agents executing under human supervision, on the systems you already run.
How does InfoSun deliver Service Operations?+
Through one operating model, run with you rather than for you. It sits on the WMS, TMS, and ERP you already use. Supervised agents analyze, draft, recommend, and perform approved repetitive work; your people approve material decisions and own exceptions; and results are measured against a baseline agreed at the start.
How is Service Operations measured?+
On outcomes, not headcount: cost-to-serve, accuracy, cycle time, and service levels, reported on your own dashboards. A baseline is set in Discover so every improvement is measurable as AI and process changes compound.
What is order-to-cash (O2C)?+
Order-to-cash is the end-to-end process from receiving a customer order to collecting payment: order entry, fulfillment, shipping, invoicing, and cash application. It spans customer operations and finance and directly affects days sales outstanding and customer experience. Reducing errors and cycle time across O2C speeds revenue and improves satisfaction.
Part of InfoSun's Order Management & Customer Operations capability. Written and reviewed by the InfoSun operations team. Last updated July 15, 2026.
More services in Order Management & Customer Operations
View all of Order Management & Customer OperationsWhy rent capacity when you can own your capability?
In a 30-minute assessment we map one high-cost workflow against your baseline and show the path to it.
30 minutes. Scoped to your operation. No obligation.